FAQ

 

How can I purchase your product?

You can shop our products via:

For international orders:

  • Please create your own account on our website www.gaiete.co to place an order via our webshop.

For national orders within Vietnam:

  • Please contact us via Facebook Message, website www.facebook.com/gaiete.co, instagram @gaiete.co or text our phone number +84 (0) 937 518 181 through SMS and state the following information:
       1. Your name
       2. Name of the product
       3. Quantity of the product
       4. Your address
       5. Phone number

Our Customer Service will provide you with further info about payment & shipping upon your specific order. In brief, we accept Cash on Delivery (COD) for orders within Ho Chi Minh City and prepaid bank transfer for other cities in Vietnam.

 

How can I pay for your product?

We accept Cash on Delivery (COD) for orders within Ho Chi Minh City and prepaid bank transfer for other cities in Vietnam. We also accept payment via Master, VISA, JCB.

 

How is my product delivered?

We are proud to promote eco-friendly business practices. Gaieté products are delivered in our signature eco-friendly packaging to ensure a pleasant and environmentally responsible shopping experience for all our customers.

We understand the excitement of receiving new clothes. Hence we strive to provide you with a speedy and low cost delivery service.

Shipping costs and time vary depending on the destination:

+ Ho Chi Minh City: 24h / Free
+ Suburbs to Ho Chi Minh City: Within 2 days / Free - Within 24h / 30,000 VND
+ Other major cities: Ha Noi & Da Nang: Within 4 days / Free - Within 3 days / 30,000 VND
+ Other areas:  Within 4 days / Free - Within 3 days / 30,000 VND

Subject to fee estimation provided at the checkout

* Fee and arrival time are subject to courier policies and we may not be notified if there are changes.

Taxes and duties are applicable for international shipping.

 

 

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